Returns and Exchange

At HALFGUARD, we want to make sure you are completely satisfied with every purchase. Please review our return and exchange policy below:

Returns:

• You may return products to HalfGuard within 14 days of delivery, provided they are unused and in their original packaging, with original tags attached.
• To initiate a return, please contact our customer service team at marketing@05guard.com
• Return shipping costs are the responsibility of the customer, except in cases where we have made an error with the size or item delivered.
• Refunds will be issued to the original payment method used for the purchase once the returned items are received and inspected.

Exchanges:

• You have the option to exchange products within 14 days of delivery, without providing a reason.
• Products must be unused and in their original packaging with original tags attached for exchanges to be accepted.
• Customers are responsible for the return shipping costs for exchanges.
• If you wish to exchange for a different size or product, please include the original product details and the new product details when contacting our customer service team.
• Items such as underwear, mouth guards, and groin protection cannot be returned or exchanged for hygienic reasons.

Incorrect & Defective Items:

• If you receive incorrect items in your order, please contact our customer service team for assistance.
• We will arrange for the return of the incorrect items and send you the correct products as soon as possible.
• If you receive defective items, please contact our customer service team with detailed descriptions, photos, and your order number.
• Defective items can be returned or exchanged within a 14 day period after delivery. Returned items will be examined and defective items will be fully reimbursed.

Cancellation:

• Orders can be canceled before they are dispatched from the HALFGUARD warehouse. Once an order has been dispatched, it cannot be canceled.
• Refunds for canceled orders will be issued to the original payment method used during ordering.

If you have any questions or concerns regarding our return and exchange policy, please contact our customer service team at marketing@05guard.com. We are here to assist you and ensure your experience with HALFGUARD is exceptional.

Note: HALFGUARD reserves the right to refuse returns that do not meet the above criteria.